Blue Cross Blue Shield of Massachusetts is consistently recognized as one of the nation's best health plans for member satisfaction and quality. As a locally based, not-for-profit company serving Massachusetts for more than 80 years, we're also proud of the recognition we've received for our community involvement and our leadership in promoting diverse, healthy and environmentally-friendly workplaces.
Quality & Customer Service
Highest in Member Satisfaction among Commercial Health Plans in Massachusetts
For the third year in a row, JD Power ranked us #1 in member satisfaction among all commercial health plans in Massachusetts. In 2019, we achieved the highest score for coverage and benefits, provider choice, information and communication and billing and payment.
For J.D. Power 2019 award information, visit jdpower.com/awards
We received the prestigious Brand Innovation Award from the Blue Cross Blue Shield Association for our ongoing work to combat the opioid epidemic.
We were recognized for creating a series of groundbreaking programs that expand access to care, engage employers in the prevention of overdoses, and provide education and other resources that support people with opioid use disorder through treatment and recovery while reducing the stigma associated with opioid use.
For the third year in a row, readers of the Worcester Business Journal named us best insurance provider in the magazine’s Best of Business awards voting.
Highest in Member Satisfaction among Commercial Health Plans in Massachusetts
For the second year in a row, we have been named the top health plan for member satisfaction by J.D. Power. In 2018, we achieved the highest score in all six study factors - coverage and benefits, cost, provider choice, customer service, information and communication, and claims processing - one of only 5 health plans, out of 163 studied nationwide, to do so.
We are proud to receive three 2018 ClearMark awards recognizing the “plain language” we use in our communications with members. Insurance can be complicated, and we work hard to make it simpler.
Excellent Accredited Status
The National Committee for Quality Assurance (NCQA) has awarded our company an "Excellent" accreditation status for our Commercial HMO/POS and Commercial PPO products. An "Excellent" status is only awarded to those plans that meet or exceed NCQA's rigorous requirements for consumer protection, quality improvement, and access to excellent clinical care.
High Performing Private Health Plan
The National Committee for Quality Assurance (NCQA) has named us one of the highest-rated health plans in the country for quality in their Health Insurance Plan Ratings for 2018-2019. This puts us in the top 10 percent of U.S. health plans for quality. NCQA awarded Blue Cross' Commercial HMO/POS plan and Commercial PPO plan a rating of 4.5 out of 5.
Service Quality Measurement Group recognized our efforts to provide an unparalleled consumer experience. For the third year in a row, our Retail Sales & Retention Team was awarded Contact Center World Class Customer Experience Certification; our Member Service team received Customer Experience Best Practice awards for customer service representative selection and standard operating procedure; and our pharmacy benefits manager, Express Scripts, received Contact Center World Class Customer Experience Certification.
We were one of only two health plans in the country to earn top marks for our Medicare Advantage plan and our Medicare Part D plan from US News & World Report.
Our MyBlue member app earned silver from Digital Health Awards
Our MyBlue member website and mobile app earned a Platinum award for best mobile strategy.
For the second year in a row, readers of the Worcester Business Journal named us best insurance provider in in the magazine’s Best of Business awards voting.
Excellent Accredited Status
The National Committee for Quality Assurance (NCQA) has awarded our company an "Excellent" accreditation status for our Commercial HMO/POS and Commercial PPO products. An "Excellent" status is only awarded to those plans that meet or exceed NCQA's rigorous requirements for consumer protection, quality improvement, and access to excellent clinical care.
High Performing Private Health Plan
The National Committee for Quality Assurance (NCQA) Health Insurance Plan Ratings for 2017-2018 show that we continue to be rated among the highest-performing private health plans in America. For the second year in a row, NCQA awarded Blue Cross' Commercial HMO/POS plan a top rating of 5 out of 5. NCQA also rated our Commercial PPO plan 4.5 out of 5.
In 2017, Service Quality Measurement Group awarded our Retail Sales & Retention Team Contact Center World Class Customer Experience Certification and our Member Service and Talent Acquisition teams for Customer Experience Best Practice in Customer Service Representative Selection
For the second year in a row our Find a Doctor & Estimate Costs tool has been awarded a Healthcare Monitor Gold Award by Corporate Insight.
Readers of the Worcester Business Journal named us best insurance provider in in the magazine’s Best of Business awards voting.
For the fourth year in a row, Our Retail Sales & Retention team was named one of the highest ranking inbound sales call centers in the nation in terms of efficiency and effectiveness.
The National Committee for Quality Assurance (NCQA) has awarded our company an "Excellent" accreditation status for our Commercial HMO/POS and Commercial PPO products.
An "Excellent" status is only awarded to those plans that meet or exceed NCQA's rigorous requirements for consumer protection, quality improvement, and access to excellent clinical care.
NCQA's Health Insurance Plan Ratings 2016-2017 rated us among the highest-performing private health plans in America. NCQA awarded our Commercial HMO/POS plan a top rating of 5 out of 5. NCQA also rated our Commercial PPO plan and Medicare HMO and PPO plans 4.5 out of 5, putting all four among the highest-rated health plans in the nation for quality.
For the second year in a row our Find a Doctor & Estimate Costs tool has been awarded a Healthcare Monitor Gold Award by Corporate Insight.
Our Retail Sales and Retention team has been certified as a Center of Excellence by BenchmarkPortal, a leader in call center benchmarking.
Information Security
Information Security Certification We're proud to announce that our main systems processing, hosting and exchanging members' personal health information have earned Certified status for information security by the Health Information Trust (HITRUST) Alliance. This validates our commitment to protecting our members' sensitive private health care information.
Community Leadership
We were named Corporate Volunteer of the Year by the Boys & Girls Clubs of Boston in recognition of our associates’ work on Service Day and our support of the organization through job skills training and board leadership
We were named Healthy Living Honoree by YMCA Cape Cod, honoring our commitment to healthy eating, active lifestyles and access to healthy environments.
Named 9th largest corporate charitable contributor in Massachusetts.
Received Color Magazine’s All Inclusive Award for our supplier diversity program, a tribute to our dedication to diversity and inclusion in our broader business community.
The Boston Business Journal named us a Top Charitable Contributors in Massachusetts in 2014, 2015, 2016 & 2017.
The Boston Business Journal named us a Top Charitable Contributors in Massachusetts in 2014, 2015 & 2016.
The Boston Business Journal named us a Top Charitable Contributors in Massachusetts in 2014 & 2015.
The Boston Business Journal named us a Top Charitable Contributors in Massachusetts in 2014.
Employer of Choice
For the fifth consecutive year, Blue Cross has received a perfect score of 100% on the 2019 Corporate Equality Index, a national benchmarking survey and report on corporate policies and practices related to lesbian, gay, bisexual, transgender and queer workplace equality, administered by the Human Rights Campaign Foundation.
The Urban League of Eastern Massachusetts has selected Blue Cross as one of its Top Diversity Companies for our efforts to foster diversity in the workplace.
Named to Forbes list of America’s Best Employers for Diversity in recognition of our commitment to cultivating a culture that welcomes and support all workers.
Named one of the nation's 500 best employers among mid-sized companies by Forbes.
We were named one the 50 Out Front by MBA Diversity magazine as one of the best companies for women and diverse managers to work for.
For the fourth consecutive year, Blue Cross has received a perfect score of 100% on the 2018 Corporate Equality Index, a national benchmarking survey and report on corporate policies and practices related to lesbian, gay, bisexual, transgender and queer workplace equality, administered by the Human Rights Campaign Foundation.
Named one of Working Mother’s 100 best companies.
Presented a silver award as a best employer for healthy lifestyles by the National Business Group on Health.
Received a WorkWell Massachusetts Award Program Silver Level winner for our worksite health.
Named one of the top 100 Innovators in Diversity & Inclusion by the women-owned digital platform, Mogul
For the third consecutive year, Blue Cross has received a perfect score of 100% on the 2017 Corporate Equality Index, a national benchmarking survey and report on corporate policies and practices related to lesbian, gay, bisexual, transgender and queer workplace equality, administered by the Human Rights Campaign Foundation.
Named by the Boston Business Journal as one of 2017’s Healthiest Employers in Massachusetts.
Recognized by WorkWell Massachusetts in 2017 for our associate wellness programs
Named by Get Konnected in 2017 as GK15 - one of 15 companies in Greater Boston with the most diverse Board of Directors
For the second consecutive year, Blue Cross has received a perfect score of 100% on the 2016 Corporate Equality Index, a national benchmarking survey and report on corporate policies and practices related to lesbian, gay, bisexual, transgender and queer workplace equality, administered by the Human Rights Campaign Foundation.