Awards & Recognition

High Performing Private Health Plan

The National Committee for Quality Assurance (NCQA) Health Insurance Plan Ratings for 2017-2018 show that we continue to be rated among the highest-performing private health plans in America. For the second year in a row, NCQA awarded Blue Cross' Commercial HMO/POS plan a top rating of 5 out of 5. NCQA also rated our Commercial PPO plan 4.5 out of 5.

In 2017, Service Quality Measurement Group awarded our Retail Sales & Retention Team Contact Center World Class Customer Experience Certification and our Member Service and Talent Acquisition teams for Customer Experience Best Practice in Customer Service Representative Selection 

For the second year in a row our Find a Doctor & Estimate Costs tool has been awarded a Healthcare Monitor Gold Award by Corporate Insight. 

Named 2017 Best Health Insurance Provider by the Worcester Business Journal 

In 2017 for the second year in a row, our Prescription Drug plan received the highest rating of 5 out of 5 stars from the Centers for Medicare & Medicaid Services. Our Medicare Advantage HMO and PPO plans were both  high-rated earning 4.5 out of 5 Stars.

Medicare evaluates plans based on a 5-Star rating system. Star Ratings are calculated each year and may change from one year to the next. Star Ratings can be found at www.medicare.gov.

In 2016, both our Medicare Advantage HMO plan and our Prescription Drug plan received the highest rating of 5 out of 5 stars from the Centers for Medicare & Medicaid Services. Our Medicare Advantage PPO plan is also a high-rated plan at 4 stars out of 5. We also received 5 out of 5 stars for customer service for all three plans.

Medicare evaluates plans based on a 5-Star rating system. Star Ratings are calculated each year and may change from one year to the next. Star Ratings can be found at www.medicare.gov.