"As a local, mission-driven, not-for-profit health plan, we regard our community as our shareholder. We are proud to say returns are strong."
President & CEO
Advancements that Matter
Putting Members First
We meet our members’ needs, even in the most difficult circumstances, with empathy, teamwork and personalized digital solutions.
Better Health Outcomes, Greater Value
Our pioneering, value-based model for paying physicians has helped to improve quality while reducing costs, so we are building on its success.
Preventing and Managing Chronic Illness
Our holistic approach to the challenges of serious illness pays off with healthier lifestyles, lower risks and improved quality of life.
Innovation in Action
We relentlessly challenge the status quo to improve quality of care and affordability for consumers, employers and the community.
In our Communities
Prescriptions for Healthy Living
We have developed a unique collaboration that connects community health center patients with peer coaches and local resources.
Innovations in Community Health Improvement
We foster new solutions to community health challenges through accelerator grants and capacity-building workshops for nonprofits in our Healthy Living Network.
Healthy Living in Action
We partner with communities across the commonwealth to support healthy living experiences that engage our neighbors, members and employees.
Sustainability and Environmental Health
We do business in a responsible, environmentally sustainable way because we believe clean air, clean water and safe, healthy food are basic human rights.
Year in Review
Associates in Action
We are committed to giving our employees opportunities to develop and advance their careers within Blue Cross. Our internal career fair gives them an opportunity to talk with leaders in multiple departments about open positions and their transferable skills.
Celebrating Community Service
Analyst Anne Palmer (right) received our annual Excellence in Service Award for her volunteering and fundraising work on behalf of Dana Farber Institute and RFK Children’s Action Corp in 2018. In honor of her achievement, she was asked to throw out the ceremonial first pitch for a Boston Red Sox game at Fenway Park.
Preparing the Next Generation
Each summer, Blue Cross hosts high school, college and graduate student interns in departments across the company. In addition to gaining valuable work experience, interns can receive training in areas including public speaking, work/life balance, and diversity and inclusion.
More than a third of our employees participate in one of our company’s eight employee resource groups – Asian Blue Community, AZULatinx, Black Professionals Network, Blue Pride, Empowering Abilities, Veterans ERG, Women’s Inclusion Network and Young Professionals Network. ERGs contribute to a more inclusive work environment and strengthen our connection to the diverse communities we serve.
Our Members & Accounts
Service and Operations
Where Premium Dollars Go
Diversity and Inclusion
We are consistently recognized as one of the nation's best health plans for member satisfaction and quality. Learn more.
- Boston Business Journal – Top 10 Charitable Contributor in Massachusetts
- ClearMark Awards – Three Plain Language Awards
- Color Magazine’s All-Inclusive Awards – Supplier Diversity Award
- Digital Health Awards – Silver Award for MyBlue Member App
- eHealthcare Leadership – Platinum Award for Mobile Strategy
- Forbes – Top 500 mid-size companies
- Human Rights Campaign Foundation – Best Places to Work for LGBT Equality
- Get Konnected – Changing Equity Ideas
- MBA Diversity magazine – 50 Best Places to Work for Women and Diverse Managers
- Mogul - Top 100 Innovators in Diversity & Inclusion
- National Business Group on Health - Silver award as a best employer for healthy lifestyles
- US News & World Report – Best Medicare Advantage plan and Medicare Part D plan in the Nation
- Worcester Business Journal – Best Employee Services
- Worcester Business Journal – Best Health Insurance Provider
- Worksite Wellness Council of Massachusetts – WorkWell Massachusetts Award
2018 Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.
2018 Audited Financial Reports include Audited Statutory-Basis Financial Statements for Blue Cross and Blue Shield of Massachusetts, Inc. for the years ended December 31, 2018 and 2017 with Report of Independent Registered Public Accounting Firm.
2018 Blue Cross and Blue Shield of Massachusetts, Inc.
The reports also include the Audited Statutory-Basis Financial Statements for Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc. for the years ended December 31, 2018 and 2017 with Report of Independent Registered Public Accounting Firm.
Top row (left to right): Richard Lynch, Andrew Dreyfus, Bruce Nash; Second row (left to right): Jay McQuaide, Sue Sgroi; Third row (left to right): Stephanie Lovell, Pat Gilligan; Front row (left to right): Andreana Santangelo, Sukanya Soderland
Standing (left to right): Manuel Lopes, Donald Stern, Frank Callahan, Dorothy Puhy, Timothy Sweeney, Benaree Wiley, Robert Meenan, M.D., George Alcott, III; Seated (left to right): Martin Meehan, Phyllis Yale, Andrew Dreyfus, Marcy Reed, Corey Thomas