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2019 Annual Report

  • Previous Annual Report
  • CEO Perspective
  • Power of Partnerships
    • Collaborating to Benefit Consumers
    • Delivering an Unparalleled Experience
    • Meeting Our Members' Needs
    • Offering Support for the Whole Person
    • Reimagining Health Care from Diverse Perspectives
    • Expanding the Scope of Value-Based Payment
  • In the Community
    • Accelerating Healthy Living Innovation
    • Finding New Solutions to Systemic Challenges
    • Building Deeper Partnerships for Greater Impact
    • Advancing Sustainability and Environmental Health
  • Year in Review

Collaborating to benefit customers

We are committed to meeting the evolving needs of our diverse membership with a high-quality health care experience that is simpler, more convenient, easier to navigate and more affordable. But we know we cannot do it alone. That’s why we are engaging in deeper partnerships with hospitals, clinicians and innovators that share our commitment to transforming the consumer experience.

For instance, in 2019, we started an expanded, seven-year collaboration with the nonprofit Atrius Health, the state’s largest independent medical group and a leading provider of patient-centered, coordinated care. Our organizations are building on the innovative work we have already done together, beginning a decade ago with Atrius Health’s early participation in our groundbreaking, value-based Alternative Quality Contract LINK.

Under the AQC model, physicians receive a global budget for our members’ care rather than traditional fee-for-service payments...

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Power of Partnerships

We are committed to caring for our members, improving our industry and transforming our communities

Delivering an unparalleled experience

New tools, such as PillPack, help our members navigate a complex system

Meeting our members' needs

From our call centers to our nurse case managers, our employees provide personalized, empathetic care

Offering support for the whole person

Our commitment to health care goes far beyond medical coverage to dental, vision, travel and more

Reimagining health care from diverse perspectives

An innovation workspace brings together people with diverse perspectives to challenge the status quo

Expanding the scope of value-based payment

Our model slows the rate of medical spending while improving patient care, a landmark study found

Collaborating to benefit customers

We are engaging in deeper partnerships with hospitals, clinicians and innovators that share our commitment to transforming care

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Blue Cross Blue Shield of Massachusetts is an Independent Licensee of the Blue Cross and Blue Shield Association. ® Registered Marks of the Blue Cross and Blue Shield Association. ®´, ®´´, SM, TM Registered and Service Marks, and Trademarks are the property of their respective owners. ©   Blue Cross and Blue Shield of Massachusetts, Inc., and Blue Cross and Blue Shield of Massachusetts HMO Blue, Inc.

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